FAQ
Frequently Asked Questions
Clear answers about ScheduleSpring, package limits, one-time payments, digital access and support.
Questions and Answers
What is ScheduleSpring?
ScheduleSpring is digital appointment, availability and booking-management software for freelancers, consultants, sole traders and small businesses.
Who operates ScheduleSpring?
ScheduleSpring is independently owned and operated by Ajay Tamang as a sole trader in the United Kingdom.
Is ScheduleSpring a limited company?
No. ScheduleSpring is an independent sole-trader business, not a limited company.
Who is the software designed for?
Freelancers, consultants, coaches, tutors, beauty and fitness professionals, photographers, local service businesses and small appointment-based teams.
Are packages subscriptions?
No. Every listed package is a one-time software purchase.
Are payments one-time?
Yes. The package price is charged once in GBP.
Is there automatic renewal?
No. There is no automatic monthly or annual renewal.
What happens after purchase?
Your payment is verified, the selected package is reviewed, and digital access or setup information is sent to the email address used at checkout.
How is digital access supplied?
Access or setup instructions are sent by email following successful payment confirmation, normally within one business day.
Which package should I choose?
Compare permitted users, active appointments, customer records, features and support. If you are unsure, contact ScheduleSpring with your approximate numbers.
How many users are included?
From one permitted user in Solo Scheduler and Booking Essentials Plus up to twenty in Complete Scheduling Suite.
What is an active appointment?
An appointment that is New, Pending, Confirmed or In Progress. Completed, cancelled and archived bookings do not count towards the active limit unless the delivered version states otherwise.
How many customer records are included?
Between 100 and 20,000, depending on the package. The exact figure is shown on each pricing card.
Can completed appointments be archived?
Yes. Completed appointments can be archived so they no longer clutter active schedules while their history is retained.
Can I add more users?
Additional users usually require a higher package or a separate quotation.
Can I increase appointment capacity?
Yes, by moving to a suitable package or requesting a separate quotation.
Can I increase customer capacity?
Yes, subject to package availability or a separate quotation.
Can I upgrade later?
Contact ScheduleSpring with your current package and new requirements. Any price and work will be confirmed with you before anything proceeds.
Can I create different service types?
Yes. Standard service categories are included, with expanded, configurable or advanced categories on the packages that list them.
Can I manage availability?
Availability settings are included from Booking Essentials Plus upwards, as stated on the Pricing page.
Can I maintain customer history?
Customer appointment history is included from Booking Essentials Plus upwards.
Can I record booking notes?
Yes. Appointment or booking notes are included in every package.
Can I search previous appointments?
Yes. Search and filtering are included, with more options on higher packages.
Are team features available?
Selected higher-level packages include defined multi-user and team-oriented options. Real-time staff calendar synchronisation is not claimed.
Does ScheduleSpring send automatic reminders?
Automatic customer reminders are not currently included as a stated package feature. If this changes, the Pricing page will say so.
Does ScheduleSpring take customer payments?
No. ScheduleSpring organises appointments; it does not collect payments from your customers.
Does ScheduleSpring guarantee more bookings?
No. ScheduleSpring does not guarantee booking volume, revenue or any commercial outcome.
Does it guarantee attendance?
No. Attendance depends on your customers. The No Show status simply helps you record missed appointments.
Can I request a refund?
Yes. Email info@schedulespring.co.uk with your order reference. Eligibility depends on whether digital access has been supplied, any completed setup work and your statutory rights. See the Refund Policy.
How do I contact support?
Email info@schedulespring.co.uk or telephone +44 7930 170326. Enquiries are normally reviewed within one business day.
How do I make a complaint?
Email info@schedulespring.co.uk with “Complaint” in the subject line, or write to the business address. See the Complaints Procedure.
Ready for a More Organised Schedule?
Compare ScheduleSpring packages and choose the capacity that matches your appointments, customers and user requirements.