Legal and policies
Data Processing Information
This information distinguishes business-account data from data users enter about their own customers.
Roles
Ajay Tamang, trading as ScheduleSpring, is controller for website, billing and direct-support information. A customer is controller for customer records and appointment content entered for their own business; ScheduleSpring acts as a service provider or processor where applicable.
Data categories
- Account and contact details.
- Billing confirmations and references, excluding complete card data.
- Customer records, appointments, service details, availability and booking notes entered by users.
- Service and support logs.
Instructions and confidentiality
Customer data is processed to provide the selected software service and support. Access is limited to what is reasonably necessary for operation and support. Users must not enter data they have no right to process.
Sub-processors and transfers
Hosting, email and Stripe may process relevant data. Appropriate contractual or UK-recognised transfer safeguards are used where processing occurs outside the UK.
Retention, return and deletion
Customer records are retained while the package is in use and for a reasonable period needed for support, legal obligations or requested export. Valid deletion requests are handled subject to legal retention requirements.
Security and incidents
Reasonable access controls, HTTPS and protected configuration are used. If a personal-data breach occurs, ScheduleSpring will assess, contain and notify affected parties and the ICO where legally required. No unverified certification is claimed.
Contact
Questions may be sent to info@schedulespring.co.uk or posted to 56 Waterloo Road, Leyton, London, E10 7HR, United Kingdom.
This business-specific draft is provided for transparency and has not been approved by a solicitor. Nothing in it removes or limits statutory consumer rights.
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